Mr Neil Watson of Profound Mining for Scarborough Jobmatch

Published for Scarborough.

Mr Neil Watson of Profound Mining for Scarborough Jobmatch Mr Neil Watson applied for a position via Scarborough Jobmatch. Successfully placed by Claire Hepburn at Profound Mining, Hinderwell

I have recently been in discussions with Claire regarding a Senior Developer position that I saw advertised on the Direct.gov website. I sent my CV off to the e-mail address advertised. The first thing that pleasantly surprised me was the speed of Claire’s response to my e-mail. She called me within 10 minutes regarding the position. I feel this is extremely important for candidates seeking employment, as with other agencies it is difficult to get any real feedback.
Claire immediately portrayed a professional, helpful attitude with the perfect amount of friendliness. She made me feel immediately at ease as she was asking questions and discussing the role in a friendly manner. She took her time to get the exact detail required from me to pass back to the employer. I feel she then had the correct info to sell me to my prospective employer to which I believe she did very well indeed.

Another thing that I found refreshingly unusual was that Claire visited the place of work that I had applied for. Claire then called me shortly after this visit to discuss what she thought of the location and business. She originally had concerns over the business feasibility, which I shared, but put my mind to rest after asking the right questions of the business to ascertain the position and future of the business. She fed this info back to me in an extremely professional manner.

During my dealings with Claire I left two messages for her, one with a colleague and one as a voicemail. Both times she replied quickly. At all times she kept me up to date on any changing situation. At times I had concerns over contracts and other issues, Claire always tried her best to make sure I was comfortable with the situation and tried her best to address and concerns I had, such as sending me a copy of a formal letter of employment before the letter arrived, allowing me to start the process with my current employer for early release.

On a number of occasions Claire has dropped me an e-mail just to ask if I need anything further, this is an extremely good way of doing business as I felt that I was being kept in the loop and that Claire was always on top of things.

I have tried to think of a number of constructive criticisms to include in this email but it has been difficult, Claire has done everything expected of a recruitment consultant from a candidate’s point of view and in most cases, gone a little further. If only other agencies could take a leaf from Job Match and Claire’s book.

In summary, Claire has the skills and personality to liaise with candidates brilliantly. Her charm, charisma and professionalism are second to none and I thoroughly enjoyed speaking with her throughout the entire process.


Neil Watson
Senior Developer
Profound Mining

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